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20Jun2025Select date
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21Jun2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

Hotel Overview

15 Cromwell Place, London, United Kingdom, SW7 2LA

The Pelham London - Starhotels Collezione - Boutique hotel with Italian dining near Victoria and Albert Museum

Located in South Kensington, this boutique hotel features eclectic design with a mix of antique and modern furnishings. The property is a 5-minute walk from the Victoria and Albert Museum, Natural History Museum, and Science Museum. Dining options include La Trattoria by Michelin-starred chef Alfredo Russo, serving reimagined Italian cuisine. The hotel offers 52 individually designed rooms, a fitness room with cardio equipment, and five meeting spaces for up to 45 guests. Public transportation is accessible via South Kensington Station.

Additional perks of the hotel

- Afternoon tea service with homemade scones and Italian-inspired desserts - Pet-friendly policy with £40 fee for small/medium pets - Rolls-Royce chauffeur service available (1920s model) - Monthly Italian market dinners (1st and 3rd Thursday) - Friday/Saturday Aperitivo hours (4-7pm) - Private dining room for 12-15 guests - Shoe shine service upon request

Accommodation options

The hotel offers Superior Rooms (18-22 sqm) with queen beds and granite/oak bathrooms. Deluxe Rooms (23 sqm) include Penhaligon's bath products and Marshall speakers. Executive Rooms (28-30 sqm) can accommodate extra beds. The King Suite features floor-to-ceiling windows with South Kensington views and a granite/oak bathroom with twin sinks. The split-level Mews Suite has a separate entrance and mezzanine sleeping area. All rooms have LCD TVs, minibars, and Frette linens.

Other conveniences

- Pillow menu selection - Penhaligon's bathroom amenities - 24-hour room service - DVD players in all rooms - Free high-speed Wi-Fi - Air conditioning and soundproofing - Electric kettles with tea/coffee facilities - Ironing equipment and trouser presses

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Choose Your Room

Our listed hotels offer a variety of room types—double rooms, family suites, or deluxe options—all with features like breakfast, flexible cancellation policies, and exclusive deals.
Executive Triple Room
Max:
3 persons
305 sq. feet 
Bed options:
1 Single Bed or 1 Double Bed
City view
Shower
Coffee machine
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Cosy Double Room
Max:
2 persons
240 sq. feet 
Bed options:
1 Double bed
Shower
Coffee machine
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Junior Suite
Max:
3 persons
325 sq. feet 
Bed options:
1 King-size bed
City view
Shower
Coffee machine
Check Prices
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Transportation Tips

Transportation Options

City Centre
London 2.2 mi
Airports
London City (LCY) 11.2 mi
London Heathrow (LHR) 14.4 mi
Train
London Victoria Station 1.4 mi
Underground
South Kensington Tube Station700 ft
Bus
Bus stop400 ft

Amenities

Thoughtful hotel amenities for a comfortable stay

General

  • No smoking on site
  • Wi-Fi
  • Paid parking
  • Off-site car park
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • Pets allowed
  • 24-hour security
  • Luggage storage
  • Allergy-free rooms
  • Lift
  • Smoke detectors
  • Fire extinguishers
  • Key access

Sports & Fitness

  • Fitness centre

Guest Parking

  • Electric kettle

Services

  • Pet amenities available
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Grocery shopping service
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Dinner
  • Packed lunches
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Board games
  • Children's menu

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Tea and coffee facilities
  • Armchair
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Hotel Location

15 Cromwell Place, London, United Kingdom, SW7 2LA
Map view
street view
15 Cromwell Place, London, United Kingdom, SW7 2LA
Nearby
Museum
Victoria and Albert Museum
1200 ft
Museum
Science Museum
1500 ft
81 Fulham Road Chelsea
Michelin House
1800 ft
Restaurants
Muriel's Kitchen
300 ft
South Kensington 1-3 Pelham Street South Kensington
Khan's of Kensington
300 ft
3 Harrington Road South Kensington
Jia
300 ft
1 Harrington Road
The Drawing Rooms
400 ft
10 Harrington Road The Ampersand Hotel
Maitre Choux
400 ft
15 Harrington Road South Kensington
La Trattoria by Alfredo Russo
100 ft
15 Cromwell Place The Pelham
Apero
500 ft
2 Harrington Road The Ampersand Hotel
Rocca
500 ft
73 Old Brompton Road
Snowflake Luxury Gelato
300 ft
42-44 Thurloe Street
Sole Luna
400 ft
34 Thurloe Street

Guest Reviews & Ratings

What Guests Are Saying?
84%
loved it & would return
Location
Luxurious rooms
Language barriers
Limited dining options
8.4/10
Great
Rooms
6.7
Location
9.1
Service
8.4
Dining
7.0
Guest reviews
8.4/10
based on 10 reviews
4.5/5 based on 1080 reviews
8.4
8.4/10 based on 946 reviews
#194 of 1,140 hotels in London based on Tripadvisor
Chris
United Kingdom, May  2024
7.8/10

The hotel is conveniently located with easy access to tourist attractions, museums, and transportation options. The rooms offer comfort and necessary amenities, although some may need decor updates. The service is exceptionally friendly and helpful, with standout staff members making the stay more enjoyable. The dining options provide a good variety of quality selections. Overall, a great choice for a stay in this bustling area.

Rooms
7.0
The rooms were equipped with all comforts, but some may require redecoration.
Service
9.0
The service was very friendly and attentive, particularly from Daniella and Christian. Various amenities were available for convenience.
Location
8.0
The hotel's location is perfect for tourists, offering easy access to museums, parks, and transportation.
Dining
7.0
The dining experience offered a wide selection of high-quality options, but some service aspects could be improved.
Facilities
8.0
The facilities provided various services like room service and laundry, enhancing the overall stay.
Clifford
United Kingdom, March  2024
7.8/10

The hotel location is perfect, just across the tube station, making it wonderfully central with easy access to key attractions. The rooms, though expensive, were not as spacious as expected, with a narrow corridor causing inconvenience. The service was exceptional, with staff going above and beyond to assist in any situation. Dining options were limited, but served in a fancy atmosphere. Overall, a great stay with some room for improvement.

Rooms
6.0
Room size was not as pictured, with a narrow corridor making movement difficult.
Service
9.0
The staff was super friendly and attentive, going out of their way to assist.
Location
9.0
The hotel's location is perfect, just across from the South Kensington tube station.
Dining
7.0
Limited dining choices but served in a fancy atmosphere.
Facilities
Facilities met expectations.
Alexander
United Kingdom, March  2024
8.0/10

My stay at the hotel was a mixed experience. Although the room was generally very dark and old-fashioned, it was well-appointed with nice amenities. The service, with the honesty bar, was very helpful and attentive. The location was amazing, perfect for exploring Kensington and Chelsea, but the dining experience was average. Overall, it was a decent stay with some room for improvement.

Rooms
7.0
The room was generally very dark and old-fashioned, but well-appointed with nice amenities.
Service
9.0
The service, with the honesty bar, was very helpful and attentive.
Location
10.0
The location was amazing, could not be better placed for Kensington and Chelsea, the museums, Hyde Park, all there, and the tube.
Dining
6.0
The dining experience was only ok, with concierge service being lacking at times.
Facilities
8.0
The hotel offered various amenities suitable for a comfortable stay.
Sam
United Kingdom, December  2023
6.6/10

I had mixed feelings about this hotel. The rooms were dimly lit and had tired, stained wallpaper from room to room, and they were a lot smaller than I expected. On the bright side, the service was a bit unreliable, but Daniella at the front desk was a standout. The location couldn't have been better, with great positioning near the tube and museums, and right across from South Kensington tube station. The dining experience was okay, a bit delayed, but traditional local cakes were a nice touch. Despite some drawbacks, the facilities were decent.

Rooms
5.0
The rooms were dimly lit, tired, and had stained wallpaper. Smaller than expected.
Service
7.0
The service was a bit unreliable overall, but Daniella at the front desk was a standout.
Location
8.0
The location lacked a bit of finesse but was great positioning near the tube and museums.
Dining
6.0
The dining experience was a bit delayed but with traditional local cakes.
Facilities
7.0
The facilities were decent.
William
United States, November  2023
7.6/10

I had a mixed experience at the hotel. The rooms, though slightly small, were furnished luxuriously. The check-in process was a bit delayed, but the hotel's location was perfect for exploring London. The dining options could be improved, but overall, it was a convenient stay.

Rooms
8.0
The rooms were on the small side but furnished with high-quality accessories typical of a 5-star hotel. Despite a minor delay in check-in, they were cozy and well-equipped.
Service
7.0
The service was a bit confusing due to language barriers, but the staff was helpful in guiding us around the city and arranging transportation.
Location
9.0
The location couldn't be better, just a stone's throw away from South Kensington tube station, making it easy to explore London and enjoy the nearby restaurants and cafes.
Dining
7.0
While the dining options were limited, the quality was good. However, a few more choices would have made the experience better.
Facilities
7.0
The facilities were decent overall, but there is room for improvement in certain areas.
Location
Language barriers
David
United States, November  2023
9.0/10

The hotel offers excellent rooms and a warm atmosphere, perfect for relaxing with a glass of wine. However, the dining experience may not meet expectations. The location is fantastic, just steps away from South Kensington tube station and surrounded by restaurants and shops.

Rooms
9.0
The rooms were excellent and high quality, with a nice warm ambiance. I particularly enjoyed the sitting room for a cozy evening. My room was conveniently located at the end of the corridor.
Service
9.0
The service was top-notch, with helpful staff. I appreciated the late check-out option and the assistance with directions. The comfortable beds added to the pleasant stay.
Location
10.0
The hotel's location was fantastic, exceeding all expectations. It's right next to South Kensington tube station, with easy access to buses and surrounded by great dining options, shops, and Hyde Park within walking distance.
Dining
8.0
The dining experience offered a great selection of quality food, ideal for starting the day or exploring the area. However, the pricing may be on the higher side.
Facilities
9.0
The hotel's facilities were excellent, providing everything needed for a comfortable stay.
Eddie
United Kingdom, September  2023
8.6/10

The hotel is located perfectly, just in front of South Kensington station, offering bright and well-furnished rooms with a pleasant view. The 'honest bar' and fireplace add a cozy touch, although the rooms are a bit small for luggage. The service is top-notch, with helpful and organized staff catering to our every need. The location is brilliant, with easy access to buses, taxis, and the underground, ideal for exploring central London. Dining options may not be the best, but the hotel makes up for it with other facilities and amenities.

Rooms
8.0
The rooms were large, well furnished, and bright, offering a lovely view of South Kensington station without any noise disturbances. The inclusion of a fireplace and 'honest bar' added charm, though room size made it a bit challenging to fit luggage.
Service
9.0
The staff was incredibly helpful and organized, going above and beyond to fulfill our requests. From bringing ice to helping us with transportation, their kindness and efficiency were superb.
Location
10.0
The location is fantastic, right in front of South Kensington station with easy access to various transportation options like buses, taxis, and the underground. The proximity to restaurants and cafes enhances the experience, making it a perfect hub for exploring central London.
Dining
7.0
While the dining experience may not have been the best I've had, the breakfast did offer a decent choice, and the staff were friendly. Homemade sweets were a highlight, though improvements could be made in overall dining offerings.
Facilities
9.0
The hotel offers a range of facilities, including room service, dry cleaning, housekeeping, and laundry services. Additionally, there are welcome drinks, pet amenities, and even a happy hour to enjoy during your stay.
John
United States, September  2023
7.4/10

My stay at the hotel was a mix of positives and negatives. The rooms were well furnished, bright, and equipped with all comforts. However, the size of the room was extremely small, not matching the impression from the booking. The view of South Kensington station was nice, but contacting reception via phone was a challenge during our stay.

Rooms
6.0
The rooms, although nicely furnished with a view of South Kensington station, were extremely small, differing significantly from what was expected based on the booking.
Service
7.0
The service was friendly and available at all times, ready to assist with any requests. However, some aspects of the service were not as helpful or hospitable as expected.
Location
9.0
The hotel's location, right next to South Kensington tube station, was convenient and a key factor in choosing to stay there.
Dining
7.0
The dining experience was good overall, aside from some chaos and the perception of overpriced options.
Facilities
8.0
The hotel offered a range of facilities including room service, dry cleaning, and housekeeping, enhancing the overall stay.
Charles
United Kingdom, August  2023
7.8/10

The hotel offers rooms that are comfortable and cozy, great and helpful staff, but the experience was marred by disappointment. The location is central and convenient, with easy access to transport. The dining, while fancy, was expensive and lacked variety.

Rooms
7.0
The rooms were cold but had a great size for London standards, comfortable and cozy with great and helpful staff. However, the experience was extremely disappointing.
Service
9.0
The service was super friendly and forthcoming, offering a room upgrade after addressing concerns.
Location
9.0
The location is wonderful, central, and only a few steps ahead from South Kensington underground station, offering an excellent connection to London Heathrow Airport.
Dining
6.0
The dining was served in a specially fancy atmosphere but was expensive and lacking in variety.
Facilities
8.0
The facilities provided were satisfactory.
Mick
United Kingdom, July  2023
8.8/10

The hotel had a very awkwardly shaped, small room, which was extremely disappointing. However, the friendly and helpful service, especially from Concierge Krisztian and Front Desk Clerk Daniela, stood out as the best part of the stay. The location was perfect, right across the street from a tube station, offering excellent food and a nice relaxing ambiance. The dining experience was phenomenal with a wide range of high-quality choices. Despite the room's shortcomings, the hotel's overall service and location made up for it.

Rooms
5.0
The room was a very awkward shape and so small that you could hardly move in it, with no space to put your bags.
Service
9.0
The service was extremely friendly and helpful, with standout individuals like Krisztian and Daniela. They were very attentive and accommodating during my stay.
Location
9.0
The hotel's location was perfect, right across the street from a tube station in Kensington, close to the V & A museum, and tastefully decorated for a comfortable stay.
Dining
9.0
The dining experience was exceptional, offering a wide selection of delicious tapas and other excellent quality food, perfect for exploring the nearby museums and attractions.
Facilities
8.0
The hotel offered fantastic facilities, including room service, dry cleaning, housekeeping, and laundry, to enhance the overall guest experience.
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